Thank you for shopping with Kashmir Gold. We are committed to delivering your order quickly and safely. Please review our shipping policy below:
1. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Locations
- We currently ship across India.
- For international shipping, please contact our support team before placing an order.
3. Shipping Methods & Delivery Time
- Standard Shipping (India): 4–7 business days.
- Express Shipping (India): 2–4 business days (extra charges apply).
- Delivery times may vary based on location, courier service, and external factors (e.g., weather, strikes, or natural delays).
4. Shipping Charges
- Standard shipping charges are calculated at checkout based on your location.
- Free shipping may be offered on orders above a certain value (announced on our website).
5. Tracking Orders
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can use this tracking ID to check your order status on the courier’s website.
6. Delays & Issues
While we strive for timely deliveries, delays may occur due to unforeseen circumstances. In such cases, we appreciate your patience and will assist you in resolving the issue.
7. Incorrect Address / Failed Delivery
- Please ensure that your shipping address is accurate and complete at checkout.
- We are not responsible for delays or lost packages caused by incorrect addresses provided by the customer.
- If a package is returned to us due to an incorrect address or failed delivery attempts, reshipping costs will be borne by the customer.
8. Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the package/product.
- We will investigate and arrange for a replacement or refund as per our return policy.
9. Contact Us
For shipping-related queries, please contact:
Phone/WhatsApp: +91-7006864851