At Kashmir Gold, we value and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or interact with our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
When you interact with us, we may collect the following types of information:
a. Personal Information You Provide
- Name, email address, phone number, and billing/shipping address when you place an order.
- Payment details (processed securely through our payment providers – we do not store card details).
- Information shared when you contact our support team.
b. Automatically Collected Information
- IP address, browser type, device information, and browsing behavior through cookies and analytics tools.
- Information about how you interact with our website (pages viewed, time spent, clicks, etc.).
c. Third-Party Information
- Data shared with us from payment gateways, shipping providers, or advertising platforms when necessary.
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders.
- Communicate with you regarding purchases, inquiries, and customer support.
- Send you updates, promotional offers, or newsletters (you can opt out anytime).
- Improve our website, products, and customer experience.
- Comply with legal requirements and prevent fraudulent activity.
3. Sharing of Information
We do not sell or rent your personal data. We may share your information only with trusted partners in the following cases:
- Shipping providers to deliver your order.
- Payment processors to complete transactions securely.
- IT and analytics service providers to improve our website functionality.
- Legal authorities if required by law or to protect our business and customers.
4. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and login details.
- Analyze website traffic and performance.
- Show you personalized product recommendations or ads.
You can disable cookies in your browser settings, but some website features may not function properly without them.
5. Data Security
We use industry-standard encryption and security measures to protect your data. However, no online system is 100% secure. While we strive to safeguard your personal information, we cannot guarantee complete security.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill your orders and provide services.
- Comply with legal, tax, and accounting obligations.
- Resolve disputes and enforce agreements.
Once your data is no longer needed, it will be securely deleted.
7. Your Rights
Depending on your location, you may have the following rights:
- Access a copy of your personal information.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal information.
- Opt out of marketing communications.
- Restrict or object to how we process your data.
To exercise these rights, please contact us at support@kashmirgold.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing any information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Phone/WhatsApp: +91-7006864851